PRIVACY POLICY

First things first – your privacy is important to us. You place your trust in us by using Techie World L.L.C. services, and we value that trust. That means we’re committed to protecting and safeguarding your personal data. We act in our customers’ best interests and are transparent about the processing of your personal data.

Techie World LLC. (hereafter "we" or "us") and this document (“this Privacy Policy” or “our Privacy Policy”) describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how we use cookies and other similar tracking technologies.

We offer online travel-related services through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.

In fact, this single privacy policy applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).

We might amend this Privacy Policy from time to time, so we recommend visiting this page occasionally to make sure you know where you stand. 

This Privacy Statement is designed to describe:

• How and what type of personal information we collect and use

• When and with whom we share your personal information

• What choices you can make about how we collect, use, and share your personal information

• How you can access and update your information

We collect personal information when:

• You give us the information

• We collect it automatically

• We receive it from others

When you create an account on one of our sites, sign up to receive offers or information, or make a travel plan using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services. 

Your personal information may be shared for several purposes, including: to help you plan your group travel or assist with your travel, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. 

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. Our Privacy Statement has more information about the options and data protection rights and choices available to you.

When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:

• Name, username, email address, telephone number, and Geolocation

• Images (including facial photographs), videos, and other recordings

• Social media account ID and other publicly available information

• Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)

• Searches you conduct, transactions, and other interactions with you on our online services and Apps

• Other communications that occur through the platform among partners and travelers,

• and in-group chat and traveler-collaboration tools 

• Data you give us about other people, such as your travel companions or others for whom you are making a travel plan with

• Information we receive about you from other companies and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis

When you install any of our apps or use our platform, we automatically collect the following types of information from your device (“Automatically Collected Information”):

• IP address

• Device type

• Unique device identification numbers

• Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)

• Internet Service Provider

• Operating System

• Mobile carrier

• How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times

• Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)

Our Cookie Statement section, included below in this Privacy Statement, further explains how we use cookies and similar tracking technology.

When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

• Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country

• Operating system and version

• Device model

• Performance and data usage

• Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app

• Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your permission as explained below)

• Mobile device settings

• Other technical information such as app name, type, and version as needed to provide you with services

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available flights closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may use technology to track where you chose to download our app and to measure advertising effectiveness. When we use this kind of technology, we will use privacy enhancing technologies such as de-identification, pseudonymization, encryption and improved notice where possible.

We use your personal information for various purposes described below, which depend on the site you visit or the app you use.

Your Use of Apps, and Services:

• Make travel plans via our apps and services

• Provide services related to the booking and/or account

• Create, maintain, and update user accounts on our platform and authenticate you as a user

• Maintain your search and travel history, accommodation and travel preferences, and similar information 

• Collect and enable reviews

• Respond to your questions, requests for information, and process information choices

• Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement

• Market our products and services

• Analyze information such as browsing and/or purchase history and use the result to optimize advertising in accordance with your interests and preferences

• Measure and analyze the effectiveness of our marketing and promotions

• Administer promotions like contests, sweepstakes, and similar giveaways

• Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services

• Monitor chats, and other communications with our customer service team and other representatives

• Create aggregated or otherwise anonymized or de identified data, which we may use and disclose without restriction where permissible

• Promote security, verify identity of our customers, prevent and investigate fraud and

• unauthorized activities, defend against claims and other liabilities, and manage other risks

• Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process

• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements

• Operate our business using lawful business purposes and as permitted by law

In certain instances, we may use clickstream data to render an illustration of your usage of our site. Clickstream data is the collection of a sequence of events that represent visitor actions on a website and or app. We may reconstruct your site journey modeled on the timing and location of your actions. This data is primarily used for customer service purposes, to verify the legitimacy of a claim, or to defend ourselves. This data may also be used for other internal purposes such as improving the user experience on our website and identifying website or app malfunctions.

We will only use your sensitive personal information for the purposes for which it was collected.

We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities.

We may use artificial intelligence, machine learning, and other automated decision-making to enhance your user experience and keep our site safe.

1. Login into your Our Travel App account

2. Click on My Profile in the bottom navigation bar

3. Click on Account Settings

4. Click on Delete Account

5. Click Yes

Please note that all your personal information, data, and history associated with your account will be permanently removed from our systems.